Expert technical resource to provide comprehensive system
management and rapid issue resolution
IT availability is essential but it’s increasingly hard for all organisations, including our partners, to recruit and maintain skilled resources able to manage all the technical issues they face, at the same time as keeping control of IT costs.
5i provides a fully integrated, end to end systems management service. Everything required to manage any IT incident, from the moment its identified through to resolution, as well as scheduled maintenance tasks, becomes the responsibility of a highly experienced and capable provider, under a single contract.
Our fully resourced service desk and technical support capability is augmented by a large and agile, in-house field engineering team located right across the UK. Trained to the highest level and working to ITIL standards, our team works together to resolve even the most complex technical support requirements.
The 5i team can also take responsibility for scheduled maintenance, such as routine patching and refresh cycle, as well as tracking and managing IT assets throughout their lifecycle, providing a clear picture of their value.
- Field engineering resources located nationwide
- Tracking and managing of IT assets
- Refresh and upgrade cycles
- Targeted to surpass agreed SLAs