Support 2018-02-05T15:08:49+00:00


We do everything we can to ensure that any questions or concerns are resolved as quickly as possible and within our agreed service levels.

Partners with a 5i Contract

If your contract is with 5i, you can raise a ticket via the portal using the link below.

If you do not have login details and wish to to raise a ticket or access existing tickets, please email

Client portal

Partners with an IDE Group Contract

If your contract is with IDE  Group, please follow the link below to the IDE Group website which details further instructions.

You can also contact the support desk on 0344 874 1309 or email us at

IDE Group Support