Unify

UNIFY is a suite of integrated support, monitoring and management services provided from 5i’s Network Operation Centre. Delivered by dedicated engineers and technicians with skills that cross networking, data centre, collaboration and security it provides fault ownership across the technologies. UNIFY offers a granular approach to support services selection and bolsters our own partners in-house support teams to optimise IT systems.

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Help Desk
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Monitoring
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Break/fix
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Management

Comprehensive service desk software is used to effectively manage incidents and ensure SLA’s are met. Incident and faults are managed, documented and tracked so that trends can be identified and proactively prevented.

  • Unlimited telephone support
  • Remote support
  • Technical design advice
  • Technology updates
  • Annual hardware audits
  • Bi/annual health checks
  • Free license management service
  • Change control
  • Managed updates
  • Named technical contact
  • Break-fix support options
  • Access to Vendor Professional Services
  • 24 x 7 Help Desk
  • Tracking portal
  • Integrated service desk
  • Managed Services

UNIFY is an integrated management and support service with one knowledgeable contact point for all ICT support. As a trusted ICT partner we deliver best practice whilst offering a best value cohesive service with economies of scale.