Contact Centre 2018-02-22T12:23:28+00:00

Contact Centre

A fully featured contact centre solution, enabling agents to interact
with end-users in every channel.

Your customers need to provide their contact centre agents with the tools to work with end-users in every channel. At the same time, they want to make best use of their existing telephony investments, as well as minimise ongoing cost and administration headache.

5i Contact Centre, powered by Enghouse Interactive, is a fully featured, easily managed, omni-channel contact centre solution that works seamlessly with all major telephony systems, including Skype for Business, Cisco, Avaya and NEC.

The solution enables contact centre agents to work with end-users across every touch point, including voice, messaging, email and social media. Contact centre managers benefit from a comprehensive set of management functions, including skills-based routing, call backs, call screening, call recording, and agent scoring, as well as historic and real time reporting.

Integration and configuration is handled by our highly accomplished, solution accredited technical team. Ongoing support for the solution is provided through our specialist service desk, which will resolve any issues, typically exceeding the terms of the agreed SLA.

Enghouse Interactive is widely acknowledged as a leading contact centre solution and is the principle contact centre solution for Skype for Business. 5i is the longest standing Enghouse Interactive partner in the UK, having deployed its solution across 150 organisations, more than any other partner.

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Technical features

  • Powered by Enghouse interactive
  • Calls, messaging, emails and social media
  • Seamlessly integrates agent workflow
  • Historic and real time reporting
  • Comprehensive call management
  • Leading contact centre for Skype for Business
  • Integrates with widely-used CRM packages
  • Highly accomplished, solution accredited engineers
  • Ongoing support through specialist service desk

Our customers combine our contact centre services with

the following 5i services

> Hosted telephony

Hosted telephony and collaboration solutions enabling dynamic and efficient modern business operations.

> Unified Communication

Market leading unified communications tools from Microsoft and Cisco.

> LAN/WAN

Complete LAN/WAN service, from design, implementation, to ongoing monitoring and management.

5i helps partners broaden their proposition, generate additional revenue and increase customer loyalty through a wide range of IT managed services.

Call to speak to one of our experts today on 0118 988 5558 or sign up now.

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