“Communications technology used effectively can be used in supporting the business in its goals to improve the product or service delivery, the customer experience and, ultimately, the perception of the ‘brand’ in the marketplace”
UC – Communications integrated to optimise business processes
Harvard professors believe that at any one time, 70% of a company’s business-critical information is NOT formally recorded, indexed and stored! It’s in people’s heads. It is therefore critical that the availability of the person with the required knowledge is known and that communicating with them is as simple and effective as possible.
Unified Communications (UC) helps to address this by enabling people to collaborate more fluidly, ultimately making individuals, workgroups, departments and consequently all company employees or the supply chain more productive.
UC when built into business process should be able to impact the bottom line by cutting costs, reducing cycle time, cutting latency and improving the customer experience. In using real time applications you can reach the person quickly, obtain the information you need immediately and provide the customers with effective responses in a timely manor. These time savings can translate into fewer people or the bottom line benefits of speeding up the business process.
Read more via the links below
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