Customer Collaboration allows organizations to differentiate their service based on the quality of customer care they deliver. That helps retain customers and attract new ones. And with a virtualized agent pool, you’ll enable flexible and home working that attracts and retains the best agents while keeping costs down.
We have seen customers are getting more and more demanding and increasingly technology aware, meaning their expectations of you as an organization are higher than they’ve ever been. The ability to deliver an Omni-channel experience to your customers means that whether in-branch, over video, via social media, or through more established channels such as voice, email or chat you can meet these expectations.
5i Collaboration can integrate all these elements together into a single queue with a single pane of glass view for system management. In addition, all or your regulatory and compliance needs are met with comprehensive reporting and recording.
Whether over video in the branch or online, via social media, or embedded into your clients applications our solutions allows them to differentiate and innovate their customer care strategy at the same time as maximising agent productivity and operational efficiency.
Join the 5i Partner Network and take full advantage of
1. UNRIVALLED margin on all services, software and the Cloud
2. EXCLUSIVE engagement with shared risk and reward
3. NON-CHARGEABLE bid support on registered deals
4. UNRIVALLED service capability from strategy to delivery
5. REFERENCES across all vertical sectors from customers
6. DEDICATED professional account management
Engage with us now to learn more about the partner perks in detail.
Call 0118 988 5558 or email
Stay up-to-date on the latest IT channel and 5i News by connecting with us on Linkedin:http://www.linkedin.com/company/5i-ltd