Bron Afon – Enabling better community working

Bron Afon required a solution that would allow them to focus
on providing excellent customer service to their tenants and the
community within the Bron Afon area. Bron Afon understood at the
outset that delivery of services would change as the organisation
evolved and so the ICT environment needed to support these
expected changes.

5i designed and delivered the telephony and contact centre solution,
providing support within the 5i support framework. The telephony solution
deployed was Dual Communications Managers with Zeacom Contact Centre,
and both were fully integrated together. Also deployed and integrated were
third party applications including, Verint, Tiger and Quescom.

Business Benefits include

  • Enables high levels of responsiveness to tenant queries
  • Streamlines communication in the organisation, both internally and into the community
  • Improves productivity and enables more calls to be dealt with each day
  • Makes tenants feel valued and important to the organisation with quicker and more effective call handling
  • Reduces the cost of dealing with inbound and outbound communications

Read the full case study Bron-Afon Case Study