Contact Centres

Make the contact centre the beating heart of your business

If your customers are looking to you to transform their contact centre, 5i is able to significantly increase the value you’re able to deliver.

Our Contact Centre solution is powered by Enghouse Interactive and is a fully featured, easily managed, omni-channel contact centre solution that works seamlessly with all major telephony systems, including Skype for Business, Cisco, Avaya and NEC.

The solution enables contact centre agents to work with end-users across every touch point, including phone calls, web chat, messaging, email and social media. All activity forms one work-flow, and the solution itself integrates with all widely-used CRM packages.

Contact centre managers benefit from a comprehensive set of call management and reporting functions, including skills-based routing, call backs, call screening, call recording, and agent scoring, as well as historic and real time call stats and reporting.

Enghouse Interactive is widely acknowledged as a leading contact centre solution and is the principle contact centre solution for Skype for Business. 5i is the longest standing Enghouse Interactive partner in the UK, having supported its deployments across 150 organisations, more than any other partner.

Give your clients the right solution with improved customer satisfaction and employee productivity– call us on 0118 988 5558 or email us to learn more.