Contact Centres

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Contact management solutions

Communication is constantly evolving, changing the way that organisations must equip themselves to successfully support and manage their customer interactions.

Today’s increasingly tech-savvy customers expect to be able to communicate with organisations whenever they want, from where ever they are, and using their own choice of media and device.

5i customer contact solutions intelligently streamline and  centralise all contact media types – phone calls, voice messages, email, text, web chat and fax – in a single, fully integrated solution.

5i has been providing consultancy, strategy, design, implementation and Unify support for multimedia contact centres for many years. Incorporating services and support for Cisco Unified Contact Centre Express [UCCX] and 3rd party solutions such as Enghouse Systems (previously know as Zeacom Communications Centre [ZCC]) for Cisco UCM and Microsoft Lync platforms.

contact-centres

Customer contact solutions can be provided based on subscription based licensing where flexible payment options are required.

5i has a proven pedigree in assisting customers across multiple sectors from corporate and large enterprise.

Give your clients the right solution with improved customer satisfaction and employee productivity– call us on 0118 988 5558 or email us to learn more.